ORDERS & SHIPPING

How long does it take to process my order?                                                                  
All orders ship within 2-3 business days of payment.

What if my product arrived in damaged condition or part of my order is missing?
Please email a clear photo to Service@wildthera.com along with your Order ID. We will be happy to resolve any issues.

How do I change or cancel my order?
Please email us at Service@wildthera.com with the ORDER ID. We cannot guarantee that we can make changes to your order once it has been placed, but we will do our best. If we were not able to make changes to your order before shipping, then upon arrival, simply write “Return to Sender” on the package and dispatch it back to the mail carrier. Once we receive the package at our facility, we will issue a full product refund.

How much do you charge for shipping?
We offer Free First Class shipping within the US on all orders over $25.
Shipping to Canada starts as low as $9.00 USD.
Shipping to All Other Countries starts as low as $12 USD.
Rates are calculated at checkout before you complete your purchase.

How long will it take to get my package?
Transit times vary based on the destination and the type of service selected. 

For destinations within the United States:
First Class Shipping:  1-5 Business Days
Priority Mail (including Flat Rate):  1-3 Business Days
Priority Mail Express:  1-2 Business Days

For destinations outside the United States:
First Class Shipping:  7-21 Business Days
Priority Mail International (including Flat Rate):  6-10 Business days
Priority Mail Express International:  3-5 Business Day
Worldwide (DHL): 3- 5 Business Days
Note: Transit times for international destinations do not include any customs delays

Can I track my order online?
Orders shipped within the US can be tracked online. Once the order is shipped, you will receive the tracking number via email. For orders shipped outside the US, tracking availability depends on the destination and the shipping service selected.


RETURNS

What is your return policy?
We offer a 30 day,100% unconditional money back guarantee. Once we receive the returned products, you will be issued the refund.

All returns within the 30-day period can be mailed back to our address at: 2771-29 Monument Road #358, Jacksonville, FL 32225

Please include your ORDER ID number in the return package so we can ensure prompt refunds.

GENERAL QUESTIONS

What is the shelf life of your balms?
All unopened balms that have been stored in proper conditions (cool & dry place) should be good for 24 months. If you open the tin and the product looks good and smells good – then it is good.

How do I find the expiration date for your balms?
On the back of each tin, there is a “Best By” date that displays the MM-YYYY format.

How long will a balm last once I open it? What is the Period After Opening (PAO)?
Once the balm is opened, the product life varies. Our balms use no chemicals, stabilizers or preservatives. Additional factors like storage, temperature and humidity also have effects on product life. Life span can also be affected by cleanliness of your fingers when you scoop out the balm.

What are the proper storage conditions so my balm stays fresh longer?
All our balms must be stored in a cool, dry place. Refrigeration is not required. Do not leave the balm exposed to high temperatures, humidity or repeated freezing and thawing.

My balm melted. Can I still use it?
Usually Yes. Balms will melt when exposed to high heat. Simply keep your balm in a cool, dry place and it will solidify and you can reuse it.

Are Wild Thera balms safe if I’m pregnant or nursing?
Our products are made with Natural and Organic ingredients, herbs, oils and beeswax. But to be safe, we always suggest you speak with your doctor prior to using Wild Thera products.

How do I perform a skin patch test?
Gently rub a small amount of the balm on the underside of your forearm and wait for about 15-20 minutes. If you have any reactions to the product, then please do not use it.

Are Wild Thera balms safe for people with NUT allergies?
Some Wild Thera balms contain oils extracted from nuts, so please check the ingredients for each product before making your purchase decision.

Are Wild Thera balms safe for people with SOY allergies?
Most Wild Thera balms do not contain soy. Please check the ingredients for each product before making your purchase decision.

Are Wild Thera balms medicated?
Our Balms are NOT medicated. They are not medicines or drugs. These products are not intended to diagnose, treat or cure any disease.

Are Wild Thera balms safe for pets?
Wild Thera balms are designed and manufactured for use on humans. We cannot recommend them for use on animals. 

Can I purchase your product on other websites?
At this time, we only sell our products on this website, Amazon.com, and WIld Thera Ebay store only . If you see our products listed anywhere else, they are being sold by a third party, and we have no way of guaranteeing their quality. Please note that products bought from Amazon or third parties must be returned through those channels and are not returnable to us.